Transparent Terms and Conditions

Policy Summary

360 Art Studio collects personal data of the visitors on the website, to secure ourselves as well as others, from a possible malicious activity. The data collected include the information supplemented from third parties, the information provided by the users, and the data collected while users use our website. To ensure the data of visitors remain safe and secure, we have undertaken a variety of measures that include requesting your data to be deleted, changed, or corrected. Also, you can unsubscribe from our direct marketing emails.

1. GENERAL ACCEPTANCE OF TERMS

Before using 360 Art Studio website/service, make sure that you have gone through our Universal Terms of Use (“TOU). The services and products mentioned within can only be accessed upon complying to the terms of use (“TOU) and are in addition to (not in lieu of) any specific terms and policies that apply to the Products or Services you purchase or access through the Site, which terms and policies are incorporated herein by reference. Hence the collection of specific policies and terms and the TOU are known collectively as the “Agreement”.

2. Accessing the Website

While accessing ‘360 Art Studio’, you are allowed to make use of the site and its content (as mentioned below) for purchasing and evaluating the services offered. Besides the aforementioned, the user is not allowed to distribute, download, retain, use, or publicize any unauthorized information related to the website.

Intellectual Property Rights

360 Art Studio holds exclusive rights for the content available on the website, as well as the newsletters provided.

External relationship and links

360 Art Studio may also contain website links of other websites that are not managed and maintained by us.

Liability and Responsibility

360 Art Studio does not take any responsibility or liability on omissions, inaccuracies, and errors in any content available on the website. Also, 360 Art Studio does not take any responsibility for any viruses or damages to computers while the user browses our website.

Minimum Age Criteria

As a visitor, you should be at least 18 years old, to place order, access, or make use of ‘360 Art Studio’ website, its products, or services.

Changes and Amendment

The terms of use of ‘360 Art Studio’ are frequently changed and amended from time to time. 360 Art Studio can delete or change any information they deem necessary. We will inform visitors of our websites about the changes and updates to its policies. It is up to the precision of ‘360 Art Studio’ to modify or change terms any time they deem necessary. We may alter or modify the policy, without prior notice, and as a visitor, you have to accept and follow the referenced policies and guidelines. However, if you do not comply or agree with the changes to the policy, you must terminate your account with 360 Art Studio within 14 days.

3. Termination and Cancellation

360 Art Studio reserves the right to terminate, reject, or cancel your order for any service provided by us, without prior notice. As a client, you must comply that 360 Art Studio will not be held responsible for termination, rejection, or cancelation of the order. 360 Art Studio will refund your prepaid amount in case of termination, rejection, or cancelation, other than non-performance or breach of contract.

4. Refund Policy:

360 Art Studio safeguards 100% satisfaction of the customer with our infinite Revision Policy (free) which allows you to improve on your initial design brief for free via the guidance provided by our account manager. In case you want a refund, you have not published or used the designs throughout the Internet.

If you are not satisfied with 360 Art Studio design services, you can contact us within five days to claim the refund.

But if 360 Art Studio does not receive a refund request within the first five days of the initial delivery of designs, it will be assumed by both the parties that the initial designs provided to you were satisfactory.

In the case of Combo / Special packages, a similar refund will be applicable as on single packages. A proof or receipt of the purchase of our services will be required to complete the process of return.

All refund requests will be fulfilled as per the following arrangement:

• 1. – You will be eligible for a total refund in case your refund request is made before the delivery of an order (less 10% processing and service fee).
• 2. – You will be eligible for a 66% refund in case your refund request is made within 48 hours of initial delivery (less 10% processing and service fee).
• 3. – You will be eligible for a 33% refund in case your refund request is made between 48-120 hours of initial delivery (less 10% processing and service fee).
• 4. – You will not be eligible for any refund whatsoever if your refund request is made after 120 hours of initial delivery (less 10% processing and service fee). But since customer satisfaction is our number one priority, feel free to contact us, if you are facing any issue.
• 5. – You can communicate with our support staff to claim the refund requests.

360 Art Studio reserves the right to approve or disapprove any individual requests for refund upon the user agreement violation.

Rejection to Refund Policy

The client will not be entitled for refund under the following conditions:

• Selecting a Combo package
• Irrelevant reasons for cancelations
• Not contacting the company for more than 2 weeks
• Approval of primary design
• Violation of company’s policies (any one or more)
• Approaching other designer or company for the same project
• Missing information in the creative brief
• Demand to change the overall design
• Expiration of ‘refund request’ timespan
• ‘Disagreement with partner’ or ‘change of mind’ or anything not related to the services provided by 360 Art Studio.
• In case of subscription of a service bundle, if a customer is dissatisfied with one service within the bundle, the refund will not be provided for the entire bundle but only that service within
• Once the final files are delivered, the customer will not be liable for the refund
• Revision and refund, will not be applicable on free items
• No refund will be processed to the customer after 90 days for the website and after 30 days, from the date of purchase.
• After the approval, no refunds will not be entertained once the process starts.
• No refunds will be entertained to the customers who are inactive for 45 days. However, in case of a personal issue, the customer can inform us via email and tell us to hold the project. In case a customer remains inactive for more than 60 days, then an extra caution fee of $150 will be paid by the customer for the project to restart.

Refund Policy Related to Film / Video Production

• Client won’t be eligible for a refund after the theme is approved.
• Client won’t be eligible for a refund if the client expresses dissatisfaction over the style after the theme has been approved.
• Client won’t be eligible for a refund after the storyboard has been approved by him/her.
• Client won’t be eligible for a refund if the client has asked for extensive revisions in any phase of the project.
• Client won’t be eligible for a full refund, if after expressing satisfaction in a given phase or during a phase. The client may or may not however, be eligible for a partial refund based on the number of hours worked upon that phase.
• In case of a project with a drop-deadline, the client won’t be eligible for a refund if he/she fails to respond within the time period or is slow with the feedback due to which the deadline is missed.
• Client won’t be eligible for a refund if he/she has been provided with the final video WITHOUT a watermark.
• It should be noted by the client that if he/she has requested for two versions of the storyboard for one project, then that more or less covers the full cost of the project.

Refund for Arts:

• 360 Art Studio will determine the process of refund.
• The internal team of 360 Art Studio will carry out an analysis, if the client has requested a refund.
• The client will only be eligible for refund in case of violation of terms by 360 Art Studio.
• If 360 Art Studio has not committed a violation of terms, the client will not be eligible for a refund.
• No refund will be applicable if the artwork was made with complete specifications and sent on time.
• No refund will be applicable if client provides revisions, despite the artwork quality was up to the mark.
• No refunds will be applicable if artworks have to be sent urgently, but the specifications provided are incomplete.
• No refund will be applicable if the client does not have a good reason for refund and he/she has already taken too many revisions.
• No refund will be applicable if the client changes the mind after the work is done.
• No refund will be applicable if the client asks for a new sample, while the revision is being done.
• No refund will be applicable if the final files were already sent to the client.
• If the client has provided incomplete specifications, he should not ask for refund, but provide more details related to the project.
• The client will not be eligible for a full refund, after 15 days of placing the order.

Refund for Graphic Designing:

• The request for refund must be made before the delivery of the project.
• 360 Art Studio reserves the right to approve or decline the request for refund.
• If 360 Art Studio has delivered a project with a watermark, the request for deadline becomes null and void.

Refund for Commercial Photography:

• If the client is eligible for a refund, they should contact 360 Art Studio.
• The request for refund should be made prior to start of work. We have to undergo investment of resources and time and thus, it is important that if a client wants to get a refund, it should be before the process starts.
• The final decision for the refund of project lies with the internal management of 360 Art Studio.

Refund for Silk Screening:

• The client will not be eligible for refund, if he/she changes mind while the project is at any stage of progress.

6. Revision Cycles:

Revision cycles generally consist of unlimited additional compositions that incorporate changes you request in a Revision Brief. The purpose of the revision process is to create Responses that move your project forward in the specific direction you have determined. You may request significant changes in the first and second cycles, and the Responses generated might be quite different in nature from the original composition you selected. By the third revision request, your requests shall be modifications of the current composition only. Revision requests that depart from the then-current composition will be honored and completed in a timely manner, however; 360 Art Studio reserves the right to charge $50 for each such Revision. No revision work, which requires payment, will be started without your authorization.

7. Delivery Policy

All design order files are delivered to My Account as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area. All design order files are delivered to "My Account" as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support Center.

8. Customer Support

• We offer 24-Hour Customer Support to address your queries and questions.
• You can contact us at any time and we guarantee to respond immediately.

9. Communication policy

YOU agree that 360 Art Studio is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. "[email protected] 360artstudio.com" or/and any toll free number that is not mentioned on our website. 360 Art Studio should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on 360 Art Studio Website.

10. Zero Tolerance Spam Policy

360 Art Studio has zero tolerance policy against spamming, sending unsolicited e-mail, and bulk emailing. Things like purchased lists and “Safe lists” will be acknowledged as spam. If a user is identified for anyone of the following things mentioned above, their account will be terminated immediately and without notice (without any refund whatsoever).

11. Illegal Material

Illegal Material comprises of copyrighted media files including music, audio (all types), in violation of any Local, Federal or State regulation.

12. Spam

As mentioned, 360 Art Studio has a zero tolerance for UCE/UBE (unsolicited commercial email/ unsolicited bulk email). We intend to protect our users as well as others on the Internet against the adverse effects of spam. We define UBE/UCE as unsolicited broadcast or commercial email that is sent to addresses that do not affirmatively and verifiably request such material from that specific sender. We define spam as any type of unsolicited email used for any purpose. This includes, but is not limited to:

• Making use of a non-current return email address while sending commercial solicitations.
• Mail-bombing (sending numerous messages to the same user).
• Subscribing someone else to a mailing list without that person’s permission.
• Posting the same article to multiple newsgroups.
• If a client is found in violation of the above no-spam policy, the offending account will be terminated without notice and no refund will be issued.

13. Indemnification

The customer should agree that he/she will hold 360 Art Studio harmless from claims, liabilities, losses, and costs. These include the reasonable fees of attorney against the employees, agents, customers, and officers of 360 Art Studio that may result from or arise as a result of any service agreed upon, provided, or an item sold by its employees, customer, or agents. Furthermore, the customer should agree to hold harmless, defend, and indemnify 360 Art Studio against the liabilities that occur.

• Any injury to person or property caused by any products sold or otherwise distributed in connection with 360 Art Studio server
• Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party
• Copyright infringement
• Any defective products sold to customer from 360 Art Studio server.

14. Limitation of Damages.

IN NO EVENT SHALL THE COMPANY OR ANY THIRD PARTY BE LIABLE TO YOU OR ANY OTHER PERSON FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR INDIRECT DAMAGES ARISING UNDER OR IN ANY WAY RELATED TO THE WEB SITE, INCLUDING ANY PART THEREOF, OR THESE TERMS AND CONDITIONS OR ANY OTHER CONSENT (INCLUDING LOST PROFITS, LOSS OF BUSINESS OR DATA, BUSINESS INTERRUPTION, TRADING LOSSES, AND DAMAGES THAT RESULT FROM INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF THE SERVICE) EVEN IF 360 Art Studio OR ANY THIRD PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. 360 Art Studio ' TOTAL LIABILITY FOR DAMAGES SHALL BE LIMITED TO THE TOTAL AMOUNT YOU PAID TO 360 Art Studio FOR YOUR PACKAGE UNDER THESE TERMS AND CONDITIONS.